Privacy policy

Privacy and SMS Data Use Statement

Last Updated: March 21, 2025

Consent and Communication

Explicit Consent: By providing your phone number, you expressly consent to receive automated or manual SMS/MMS messages from Alberta Orthotic & Prosthetic Centre for transactional, informational, or marketing purposes. Consent is not a condition of purchase.
Scope: Consent applies only to SMS/MMS and is separate from email or other communication channels.
Cross-Border Compliance: Messages may originate from Canadian or U.S. servers. Canadian recipients are protected under CASL/PIPEDA; U.S. recipients under TCPA/CTIA.
Terms and Disclosures: We may send the following message types: Two-factor Authentication, Appointment Reminders and scheduling, Appointment confirmations, Assessments, Patient follow-ups, Verifying patient information, and Notifications about delays at Alberta Orthotic & Prosthetic Centre Inc.
Our message frequency may vary based on account activity and the type of care we are providing to you.
Message and data rates may apply, based on your carrier and plan.
Reply STOP to cancel.

Data Collection and Use

Information Collected: Phone numbers, opt-in/out records, message content, and interaction timestamps.
Purpose: To deliver messages, manage preferences, and comply with legal obligations.
Retention: Data is stored for 5 years post-opt-out or as required by law.

Opt-Out Mechanisms

Immediate Unsubscribe: Reply STOP (English) or ARRET (French) to any message. Opt-out requests are processed within 10 business days.
Assistance: Reply HELP (English) or AIDE (French) for support. Bilingual responses were provided for Canadian recipients.

Disclosures

Sender Identification: Messages include [Company Name], physical address, and contact details.
Costs: "Standard message & data rates may apply." Excludes emergency services.

Third-Party Data Sharing

Restrictions: Phone numbers and consent records are never sold. Third-party vendors must adhere to equivalent privacy standards.

Security Measures

Encryption: Data is encrypted in transit and at rest.
Audits: Annual reviews ensure compliance with CASL, TCPA, and carrier guidelines.

Regulatory Compliance

Canada: Follows CWTA requirements, including bilingual messaging, handset verification for subscriptions, and age-gating for restricted content.U.S.: Adheres to CTIA’s 10DLC registration, TCPA’s 1:1 consent rule (effective Jan 2025), and blocks prohibited content.

Contact Us

For questions, data access requests, or complaints: